Return & Refund Policy

If something is not right, we would rather fix it than argue about it. This is how returns work at Astrowatch.

Check the parcel on delivery

Open it in front of the delivery person where you can. If the watch is damaged, the wrong model, or the box has been opened before it reached you, refuse the parcel and call us the same day on 01710232730.

Returning within 7 days

You can return a watch within 7 days of delivery if it is unworn and comes back complete: the watch, the box, the papers and the invoice, with the protective stickers still on it. Bring it to the shop at Bashundhara City, or call us and we will arrange a pickup.

A watch that has been worn, sized, engraved, scratched or damaged cannot be returned, and neither can a strap or a battery that has been fitted.

Refunds

Once we have the watch and have checked it, we refund the price you paid within 7 working days. An online payment goes back the way it came. A cash-on-delivery order is refunded by bKash, Nagad or bank transfer to the number or account you give us.

The delivery charge is refunded only where the return is our fault — a wrong, damaged or faulty item. Otherwise the return travel is yours to cover.

Exchanges

An exchange for a different model in the same 7 days is welcome; you pay or we refund the difference in price.

Faults after 7 days

A fault that appears later is a warranty matter rather than a return. Bring the watch and its invoice to the shop and we will service or replace it under the warranty on its product page.

How to reach us

01710232730 · astrowatch.bd@gmail.com · Shop 214, Level 2, Bashundhara City, Panthapath, Dhaka 1205.